1.
Greeting guests in 30 second
Using local language: Sawaddee krab/ka
Expressing body language: eye contact, smile
Simply socializing:
How are you today?
How can I do for you sir and madam?
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2.
Directing guests to the table and asking their satisfaction
- Would you like to have a seat downstairs or upstairs?
- Would you like to have a seat in smoking or non – smoking area?
- Would you like to look first?
- Are you satisfied with this table?
You can recommend nice tables for
guests
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If you like to see the nice view, I
recommend you this table
Today is clearing up. Would you like to
have a seat at that table to enjoy a spectacular view of the beach?
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3. Serving them with a set of amenities including cold towel and mosquitoes spray
4. Presenting menu
lists
Menu list for beverage will be
presented to guests first. After taking orders for drink,
waiter or waitress is going to ask guests “would you like to have
lunch or dinner here as well?” If they would like to order
food here, menu for food will be presented to them.
Noted: do not present
menu for drink and food at the same time.
In case that guests directly ask for lunch or dinner at
first time, menu for food can be presented after menu for
drink was presented.
5. Taking orders in 3 minutes
Noted: repeat orders all the time after
taking orders
For example: Excuse me sir or madam, may I repeat your orders? You have one Tuna salad with gluten free bread, two spaghetti Bolognese and two glasses of Chenin Blanc white wine.
6. Serving processes and present food
and beverage
Waiter or waitress should present food
and drink in order to make sure that guests will get correct orders.
For example: May I present your food? This dish is tuna tata with low spicy and this one is lemongrass prawn skewers no onion.
After guests had eaten some of food for a while, a staff asks them how much they satisfied with their drink or food.
For example: How is your cocktail? Is everything alright? Would you like to have anything else?
When guests finished having food in
dishes, staffs ask for clearing table.
How to say for clearing table in proper
way:
"Excuse me sir or madam. Have you finished this dish? May I keep it?"
Noted : Even though you see guests stop
eating, you cannot keep dishes without asking for permission.
9. Asking for dessert
After guests finished all main course,
staffs will ask them for dessert
“Would you like to have anything for dessert?”
If guests want to order some dessert, present them menu for dessert.
10. Giving them cold towel and tooth
sticks after main course
11. Offering tea or coffee
Would you like to have coffee or tea?
12. Upselling digestive drink
13. Present the bill when guests
request
This is your bill. Could you please that’s
all correct and may I have your signature please?
14. Expressing a feeling of
thankfulness
Thank you very much
Wish you have a nice day
Hope to see you again
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